faq
You've got some Q's, and we've got tons of A's.
General
WHO ARE YOU?
Tack care have been around since 2024. we may be new on the scene, but our team brings a wealth of experience, creativity, and a fresh perspective to the industry. In that time, we have gone from strength to strength and now pride ourselves in being one of Australia's Leading and most trusted fitness equipment retailers for both home and commercial spaces. Find out more.
DO YOU HAVE A PRICE MATCH OFFER?
We are confident that we have the most competitive prices in Australia; however, if you see a lower advertised price, we'll do our best to match it.
Fill out the 'Price Match Request' in contact us.
WHERE CAN I FIND YOU IN AUSTRALIA?
Tack Care only does online product services and delivery all over AUSTRALIA and around the world please contact us for more information.
DOES EQUIPMENT COME ASSEMBLED?
Most of our equipment requires installation. Once delivered, you will need to follow the instructions to assemble your new gear. Should you require assistance during assembly, please do not hesitate to contact our Customer Service team.
Am I able to rent equipment?
No sorry we do not rent out any equipment, however if you would like some brand spanking new equipment our team is just a short call (or message, or email...) away!
Payments
DO YOU OFFER PAYMENT PLANS?
Yes! We have partnered with a range of buy now, pay later financing options to help you achieve your health and fitness or business goals. You can find out more about our financing options here, or contact us on chat.
WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
In addition to financing and payment plans, we also accept VISA, Mastercard, Apple Pay, American Express, PayPal, Shop Pay, Eftpos, Union Pay and Google Pay.
CAN I PAY CASH ON PICKUP?
Unfortunately, cash is not available and is not an accepted payment method because we only operate online from direct to the warehouse.
DO YOU OFFER CASH ON DELIVERY?
We cannot accept cash on delivery as we use courier companies (e.g. Direct Freight, StarTrack, TNT, TOLL, IPEC, etc.).
Orders
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
As part of our brand promises, we offer same-day dispatch! Place an order on in-stock items before 9 am (ACST SA) Monday to Friday* (excludes SA public holidays), and we'll dispatch your order that very same day! Orders placed outside this time will be dispatched on the following business day.
Transit time varies as per the destination. Please note, that we cannot advise the exact day and time delivery will occur. Please view our Shipping page for more information on delivery times in your area.
AM I ABLE TO TRACK MY ORDER?
Once your order has been dispatched, you will receive an automated email from the freight company to your chosen email address. This email will include your consignment number so you can track your shipping status. Please check your spam folder if you have not received your email.
If you have any queries regarding the delivery time, you can contact the freight company directly. However, if they cannot help you, we will be more than happy to assist.
HOW DO I PRE-ORDER AN ITEM?
Items are only available for Pre-Order if there is no stock available for a particular product. Pre-order items are placed online via chat.
You can secure Pre-Order and Call to Order items with a deposit by talking to a member of our sales team.
Products will be marked with Pre-Order and include the approximate dispatch dates, which are subject to change. We at Tack Care do our best to keep dispatch dates, but unforeseen circumstances may arise
A PRODUCT'S ETA HAS CHANGED ON YOUR WEBSITE FOR A PRODUCT I ALREADY ORDERED?
The 'Back in Stock' dates shown on our Pre-Order products will update as each incoming container sells out. When you place an order, you reserve stock for the shipment visible when placing your order.
If you see a back in stock ETA update on our website after your purchase, rest assured that your stock has already been reserved. Please refer to the back in stock ETA in your confirmation email for your specific ETA date.
WHEN WILL I GET MY PRE-ORDER ITEMS?
If an item is purchased on Pre-Order, it will be dispatched once it has arrived at our warehouse.
If you have purchased numerous Pre-Order items or have ordered alongside in-stock items you will receive all in-stock products or the first Pre-Order item to arrive first. All remaining Pre-Ordered products will be together once the final product becomes available unless otherwise specified.
When should I schedule a technician for install/assembly?
If arranging your own technician for install we do not recommend scheduling this for the same day as the expected delivery date. Delivery delays can sometimes occur on short so allowing a few days between delivery and the installation is strongly advised.
Warranty, Refunds and Returns
DO YOUR PRODUCTS COME WITH A WARRANTY?
All of our products come with different manufacturer warranties. These can usually be found on our Warranty page or under specifications on the product page, but if you’re not sure just ask!
MY PRODUCT IS FAULTY, WHAT DO I DO?
If you have purchased a faulty product that does not meet one or more consumer guarantees, you are entitled to a refund or repair. If the problem is minor and can be fixed, we reserve the opportunity to fix the problem and may seek to repair the faulty item under warranty. If the problem is major or cannot be fixed, we will look to provide a brand new replacement or a full refund. For more information or to lodge a claim, please view our Warranty page.
I CHANGED MY MIND, CAN I GET A REFUND?
We offer a 14-day Return policy, beginning on your delivery date, for a select variety of our core brands. For comprehensive information and terms and conditions regarding our return policy page.
WHEN WILL MY REFUND BE ISSUED?
Refunds cannot be given instantaneously. The refund process can take 7-10 business days after your item has been returned to our warehouse unless otherwise stated. For more information, please get in touch with our customer service team.