Warranty Form

Warranty for Products Sold through TackCare All products sold through TackCare come with guarantees under the Australian Consumer Law, and our Warranty Policy aligns with these rights. TackCare offers a 12-month warranty on products found to be faulty or damaged, subject to certain exceptions. Warranty claims are assessed case-by-case, and resolutions may include part replacement, repair suggestions, product replacement, or credit/refund. Making a Warranty Claim for Damaged Goods or Missing Parts. Customer should submit warranty claims via the TackCare website, providing order details and supporting documentation. Claims should include relevant details such as order number, quantity, and clear images/videos demonstrating the issue. Customer should not dispose of items before claim finalization, as inspection may be required. Customer should not return products unless instructed, and return postage costs won't be refunded without prior approval. Refund, Return, and Replacement Procedure for Damaged/Faulty Goods or Missing Parts. Refund requests should be made through the TackCare website, with returns facilitated as necessary. We do not accept change-of-mind refund requests

First Name *

Last Name *

Phone number

Address *

Street-Address *

Street Address Line 2 *

City*

State/Province *

Postal/ZipCode *

did you purchase this from tack care?*

Purchase Date*

Product Description*

Enter product code if known

Description of problem with product*

How did the problem occur?*

Do you know what part number you need replaced?*

Please Select (Please note, if you are unsure of the part number you require, we will be in contact to troubleshoot and confirm with you over the phone.)

Have you tried any troubleshooting steps? If so, please include the steps used below so we can ensure an efficient turnaround time

Serial number (usually found on a sticker on the body of the equipment)

Order Number*

Supporting Documents

Upload Invoice

Upload Image/Video*

Upload Image/Video

I understand that some suppliers do not sell any spare parts or provide parts for any items that are not covered under warranty*

Yes, I understand

Please ensure all supporting documents are uploaded as we require these to provide the parts/replacement unit under our warranty terms. If they are not provided this will be the first question asked*

I have provided supported documents as required